Universal Banker

MidWestOne Bank

Overview
If you’re ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customer’s need, resolving complaints and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis.

Responsibilities
Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
Informs customers of services offered by other business lines and connects customer to them when appropriate
Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
Resolves customer complaints and overcomes concerns related to deposit account transactions
Assists customers with a variety of retail service needs including but not limited to:
Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
Overdraft protection services
Check orders and updating address and contact information
Wires and other electronic transfers
Establishing personal online banking services and assisting with basic navigation questions
Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
Locates and resolves offages for self and assists with other associates as needed
Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
Actively participates in community events to demonstrate support for MWO culture
Provides support and acts as a backup for basic account opening and ownership updates
Performs other duties based on branch traffic and needs
The Perks!

Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
Career growth opportunities
Continuous learning opportunities
401(k) Retirement Plan with company match with immediate vesting
Employee Stock Ownership Plan
Employer provided group life insurance with option to purchase additional life insurance for you and your family members
Employer provided long term and short term disability insurance
Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
Medical, Dental, and Vision insurance
Flex spending plan & Health savings accounts
Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
Student Loan Debt Reduction Program & Tuition Assistance Plan
Wellness Program
Free banking services and other financial services discounts
Take Your Dog to Work Day in June
Employee Rally Day- a day of celebration and recognition!
Qualifications
High school diploma or general education degree (GED)
Three to six months experience in a customer service role.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other’s strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!

To apply for this job please visit careers-midwestone.icims.com.