Inside Sales/ Customer Service Representative

Digga North America, LLC is seeking an Inside Sales/Customer Service Representative to be a part of our team at our location in Dyersville, Iowa. The Inside Sales/Customer Service Representative will be an active and instrumental member of the Sales team by servicing our end users, distributors, and qualified new distributors for the purpose of maximizing sales, building key relationships through excellent customer service and increasing the overall performance of the territory.

This position also plays a key role in supporting and improving customer service levels by making process improvements at all levels, working alongside key Managers, sales staff, branches and planning staff.

PRIMARY RESPONSIBILITIES

The essential responsibilities for this position include:

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Process orders and manage supply to customers ensuring best delivery practices are being met
Liaise with internal departments to ensure customer requirements are met, namely planning, dispatch and service
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.
Keep customers informed throughout the order and dispatch process ensuring customers are notified of any delays prior to their expected delivery date
Provide sales support to field sales representatives by delivering lead time information, brochures, product updates, contact information, consignment & returns
Advise customers of best application and quote accordingly using company CRM and ensure quotes are being followed up and status updated
Conduct research with available resources to satisfy customer inquiries delivering exceptional experiences and nurture lasting relationships
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seeking opportunities to sell
Perform cold calls aligned with sales requirements; seek after sales service and business opportunities
Update the CRM to reflect opportunities, history, qualified leads and service call information.
Maintain current contact information for customers
Use Digga Wiki to gain product knowledge as a first point of information. Build expert, dynamic knowledge of the company’s products and service
Other tasks and duties as required

QUALIFICATIONS

Education:

Bachelor’s or associates degree in marketing, sales or equivalent experience preferred but not required.
A degree in or knowledge of manufacturing /agricultural processes and practices helpful.

Experience:

Minimum of two (2) years of sale experience in a manufacturing environment preferred
Ability to work collaboratively with other department and team members is critically important
Strong working abilities in MS Offices a must. Experience with EPR or CRM systems helpful.
Must be highly motivated and self-directed
Demonstrated desire to work in a dynamic customer service environment going above and beyond to satisfy the customer
Excellent communication, customer service and sales skills, including resolving customer grievances in positive and empathetic manner
Excellent time management skills and the ability to multitask and prioritize work
Digga North America, LLC is an Equal Opportunity Employer.

Job Type: Full-time
Salary: $40,000 – $50,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance
 

Experience level:

1 year
 

Shift:

Day shift
 

Weekly day range:

Monday to Friday
 

Work setting:

In-person
Office
 
Ability to commute/relocate:

Dyersville, IA 52040: Reliably commute or planning to relocate before starting work (Required)
 

Experience:

Customer service: 1 year (Preferred)
 
Work Location: In person